- 18208 Preston Rd, Dallas, TX 75252
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CONDITIONS AND RESPONSIBILITIES OF THE CUSTOMER.
The following are the necessary preparations to be performed by the customer before any heat treatment is to be performed. If for any reason these procedures are not followed DOFFDON LLC cannot be held responsible for any injuries, damages, or re-infestation of bedbugs. Failure of the DOFFDON LLC to note any deficiencies to the following preparation list does not waive the responsibility of the customer.
To help complete the checklist, Customer may checkmark each box.
TURN OFF
AIR CONDITIONING, BURGLAR UNITS, and SPRINKLER SYSTEMS (if heat sensitive) The occupants must turn off any of these and similar units such as water sprinkler systems before treatment is to be performed by DOFFDON. The customer understands the DOFFDON insurers will not be held responsible for any property or damages caused by any of these units, systems, or similar mechanical items.
THE FOLLOWING ITEMS ARE TO BE REMOVED FROM THE STRUCTURE
Aerosol cans (air fresheners, cleaning products, etc.), Candles, Crayons, and other wax-based products, Flammables, Ammunition/black powder, Alcohol products, lighters, oxygen bottles, or other pressurized objects, pets, plants, loose photos. All prescription medicines.
ELECTRICAL EQUIPMENT INCLUDING, BUT NOT LIMITED
TO: flashlights, batteries, musical equipment including all stringed instruments, oil painting or other art, heirlooms, and items considered irreplaceable. (Electronic equipment such as TVs and alike should be fine to stay as long as the stand is sturdy, and it’s a good idea to unplug them)
Plastic Mini-blinds need to be removed and placed in the bathtub/shower. Curtains can stay hanging, along with wooden mini-blinds. (if you can not remove the Mini-blinds they should be pulled up)
Loose papers, newspapers, and magazines should be thrown away. No clutter
All TV’s on weak plastic stands must be placed on the floor (wall hangings should be fine)
Let the air out of all air mattresses.
Clean out all closets with boxes, and throw away all unwanted items.
Put all books and magazines in plastic tubs (can be purchased at Walmart or Home Depot get the black and yellow ones they are very sturdy)
Put all CDs and video games in plastic tubs, as well as game boards, etc.
CLOTHES AND CLUTTER (150-degree heat will not penetrate loose clothes on the floor, and the clothes must be bagged and coin laundryed for warranty.
All clothes in drawers and bedding, except hanging clothes in closets, MUST be taken to a Commercial Laundromat and dried on the highest heat setting for at least 50 minutes and then washed and dried. (Make sure not to fill the Dryer more than halfway, the clothes must tumble. Then put them in new clean trash bags, tied tightly. Clothes may be brought back to the residence but must stay in sealed bags until heat treatment is finished.
THERE IS TO BE NO CLUTTER!!!! No piles of clutter, no full boxes, no stacks of papers to guarantee service.
Throw away all junk and trash in new clean trash bags and throw them away in the dumpster out of residence.
CLEAN OUT ALL CLOSETS (must be able to see the floor)
If you vacuumed up live bed bugs, the vacuum needs to be thrown away or taken apart and thoroughly cleaned.
Procedure to vacate home.
Step 1 Wash and dry on HIGH for 1 hour 2 sets of clothes to wear out of residence the day of treatment and place them in a trash bag.
Step 2 Take a long hot shower to leave the soap in your hair for 5 minutes, then put 1st set of clean clothes on, leaving one set of clothes. DO NOT SET ON FURNITURE AFTER BATHING. You may pick up a bedbug and take it with you.
Step 3 Remove yourself out of residents for 24 hours. Taking only DL, and cards.
Step 4 Leave your car parked in the HOT sun with the window rolled up to ensure bed bugs are killed in the car. (if not sure opt to have Doffdon spray it for $100 per car)
Procedures upon returning home. Step 1 Turn on A/C
Step 2 Remove the second set of clean clothes from the bag. Remove the current clothes you’re wearing and place them in the now-empty trash bag. Immediately take them to DRYER and put on high for 45 minutes to 1 hour.
Step 3 Take a hot shower and put on the second set of clothes.
Clean all rooms, vacuum floors, pick up all clothes off the ground, and put them in trash bags for laundering later. (no need to do it before service) remove all bedding from all beds for inspection (including beds you do not think are infested)
Doffdon will move all furniture that needs to be moved.
You will need to be present while we spray your home. However, once the service is completed you will need to vacate the rooms sprayed for a minimum of 2 hours. The mattress will need a minimum of 8 hours to dry do not touch it until dry.
You may vacuum the floors after 8 hours. Do not steam clean the floors for at least 45 days.
Binding Arbitration-
The customer and The Company agree that any controversy or claim between them arising out of or relating to the interpretation, performance, or breach of this contract or the treatment of or rendering of services to the identified property in any way, whether by the contract, tort or otherwise, shall be settled exclusively by arbitration. The arbitrator shall be a licensed legal representative, independent, mutually agreed upon, and to the greatest extent possible, be knowledgeable in pest control and building construction matters by education, experience, licensing, and training to deal with the issues and claims presented. The arbitrator shall give effect to any waivers, releases, disclaimers, limitations, and other terms and conditions of this Contract. Neither party shall sue the other party with respect to any matter in dispute between the parties other than for enforcement of this arbitration provision or of the arbitrator’s decision and a party violating this provision shall pay the other party’s costs, including but not limited to, attorney’s fees, with respect to such suit and the arbitration the award shall so provide.
NOTE:
You and your pets must not enter the residence for 24 after the technicians finish the heat treatment process. The technicians will give you sufficient time to return. This will help ensure the effectiveness of the heat treatment process. The longer the heat is contained, the more effective the process will be. After treatment, you may notice clothing, mattresses, blankets, sofa cushions, etc. are not the way you left them. The technicians may need to remove the dust covers from the bottom of all couches and chairs. The technicians must also rotate and remove these items to achieve even heat distribution throughout the entire treatment area and furniture.
Technicians and attendant staff members have been scheduled to serve you for your treatment and cancellation on such short notice would not allow sufficient time to schedule other appointments or treatments. As such canceling within 7 days is not sufficient time to reschedule a new appointment and a $250.00 cancelation fee will apply. It applies both ways. IF Doffdon LLC cancels your appointment we will pay you $250.00 for rescheduling.
SECURITY OF PERSONAL PROPERTY OR CONTENTS:
For insurance purposes, we request you remove and take with you any valuables you deem necessary, such as jewelry, furs, etc. We recommend that you remove any valuables, including, but not limited to, cash, jewelry, and personal items, from the (building/residence) before the DOFFDON Heat Treatment services. The customer understands that DOFFDON LLC and its insurers will not be responsible for the theft or disappearance of any personal property or contents from the building/residence during the treatment process.
Mary Dickerman2024-04-29This is the first company out of four others to actually work! So impressed with the results at my place of business and professionalism of this company. Highly recommend them.
Ila Williams2024-04-27Last November, after battling bed bugs alone for 6 months I called Don. I had tried everything recommended on every website on Goggle. I sprayed the beds, all the furniture and carpets, with recommended poisons every 2 weeks. I also sprayed everything with 98% alcohol, changed all the linens and vacuumed 2 times a week. We bombed the house 3 times during that 6 months. The infestation was controlling my life. I finally admitted defeat and called Don. He came to my home, sprayed and I never saw a live bed bug again. What is the most amazing thing about Don and his company is the follow up. I have had many contractors come to my home, take my money and I never hear from them again. After living with bed bugs for 6 months I suffered from severe PTSD and felt them biting me in the middle of the night long after there was no longer any evidence. Don came to my home several times for things I knew were bed bugs, only to be lint. He came to my house again in January at short notice to spray when my mother in law was coming to stay with us. I would have been mortified if she would have been attacked while here and then taken them back to her home. I have waited 5 months to write this review because I kept expecting the bed beds to return. So, far nothing. I spent more $$ in 6 months attempting to kill them myself, than Don charged me in November. I highly recommend Doff Don!
Cate Salony2024-04-17Don is a true professional! He knows his stuff, walks you through everything and provides excellent customer service. All around just a good human too. Highly recommend
K G2024-04-17Treated me like family. Completely eradicated bed bugs from one of my places of business. Would highly recommended. Respectful, accommodating, trustworthy, knowledgeable, affordable industry expert professional!
Sydney Conner2024-04-12Phenomenal customer service, fast, efficient, and walks you through ever step of the process. Made a great experience of a not-so-great circumstance. Would 1000% recommend to anyone.
Pam W2024-04-02I highly recommend Doffdon's services to rid your home or other dwelling place of bedbugs. Don, the owner, is very professional and very knowledgeable about how this type of pest can and should be handled. You can trust him to rid your home of this horrible pest problem. I'm glad we did.
Travis S2024-03-05Don truly is the best in the business. Excellent customer service, incredibly fast response times, effective treatment (knocked out my pest issue with one single spray), and provides helpful information for future prevention. Very nice guy, highly recommend!
Hizrin J.2024-02-28There's simply not enough praise to give to Don and his business. His professionalism is unmatched, and his expertise is evident in every aspect of his work. He took the time to thoroughly explain every detail, patiently addressing all of my concerns. Don has this calm, confident, and reassuring aura that makes you believe he can handle anything—even pesky bedbugs. I felt very safe and secure entrusting Don with our minor issue. I was in contact with some commercial pest companies, but I am so happy I stumbled across Don. From the jump, he was doing more than they ever did. Even his products and prices were better. His commitment didn't just stop with the service—he took the time to conversate with me at the end, a gesture that honestly meant the world. It's been over a week since Don has visited, and not a single bug has been sighted. Don's not just great at what he does; he's genuinely a fantastic person with exceptional customer service. Trust me when I say Don's made an unforgettable impression that'll stick with me for a long time.
Detra Dixon2024-02-19Don was a Pro from the start. He explained the process and made me feel comfortable with the projected outcome. His professionalism and courtesy really put my mind at ease and was greatly appreciated!
Briana Talaeai2024-01-29Don is literally the best!!! Don’t call anybody else, customer service is A1! Bed bug expert foreal! So thankful to have found him on here! He explained everything in detail and finished the job quicker than expected. Thank you so much don!
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